Terms & Policies

Updated on February 5, 2023

Terms of Use

By using the Services, including using our website of HubCredo, you signify your agreement to be bound by these Terms. From time to time, we may modify these Terms. By continuing to use the Services, you agree to the amended Terms of Use. If you do not agree to all of the terms and conditions of these Terms, do not use the Services. If you are agreeing to be bound by these Terms on behalf of your employer or other entity, you represent and warrant that you have full legal authority to bind your employer or such entity to these Terms. If you do not have the requisite authority, you may not accept these Terms or use the Website on behalf of your employer or other entity. 

1. ELIGIBILITY

You must be at least 18 or older and of legal age to form a binding agreement or, if you are not of age to form a legally binding agreement, have your parent or guardian’s consent, to access or use the Services. HubCredo assumes no responsibility or liability for any misrepresentation of your age. Our Service is not directed to children who are under the age of 16. HubCredo does not knowingly collect Personal Data from children under the age of 16. If you have reason to believe that a child under the age of 16 has provided Personal Data to HubCredo through the Service please contact us and we will endeavour to delete that information from our databases.


2. PRIVACY

You hereby consent to the collection and use of your personal information for the provision of services. All information collected is subject to our , which is hereby incorporated into and is an integral part of these Terms.


3. USE AT YOUR OWN RISK

Your use of the Services is solely at your own risk. Without limiting any other terms of these Terms of Use, we do not make any representations, warranties or promises about the accuracy, reliability or effectiveness of any of the Services’ functions or services, 

  1. ACCEPTABLE USE

You agree not to use our Services for any unlawful purpose or any purpose prohibited under this clause. You agree not to use the services in any way that could damage the services of HubCredo. You may not falsify your claims in connection with your use of the Services, such as using our team memeber for any illegal activities

  1. Payment of Fees

5.1. The customer agrees to pay HubCredo (or its authorized representative) all fees according to the currency and payment terms listed in the corresponding Order Form or commercial agreement or invoices. HubCredo's fees do not include taxes, and the customer must pay any relevant sales, use, VAT, GST, excise, withholding, or similar taxes or charges, except for taxes based on HubCredo's income. Payments are final, non-refundable, and non-transferable, unless specified in this Agreement. All undisputed fees are payable in United States dollars, unless otherwise agreed to in writing between the parties.

5.2. If the customer chooses to pay with a credit card, they are solely responsible for either (a) enabling automatic charging on their payment method, or (b) ensuring that their payment method has sufficient funds to cover all fees due. If the customer's account has a negative balance, SoundAuth reserves the right to suspend access to the Service.

5.3. If the customer opts for invoices and deferred payment as agreed by HubCredo (or its authorised representative), invoices will be sent via email in accordance with the Order Form. Unless stated otherwise in an Order Form, the customer must pay all undisputed fees within thirty (30) days of the invoice date. If the customer fails to pay undisputed fees within fifteen (15) business days of written notice, HubCredo may impose and the customer agrees to pay a late fee of 2% per month or the maximum allowed by law, whichever is lower.

5.4. The customer must notify HubCredo in writing of any invoice dispute in good faith within thirty (30) days of the invoice date and assist in resolving the dispute. If the parties are unable to resolve the dispute within fifteen (15) days of the customer's notice, each party has the right to seek any available remedies under this Agreement, at law or in equity, regardless of any restrictions stated in this Agreement regarding payment disputes. To clarify, any undisputed amounts must be paid in full according to this section.

6. NON SOLICITATION AND RESTRICTION ON HIRING

For a period of one (1) year following the date of the start of taking our services, you shall not in any manner, directly or indirectly, (a) employ, solicit, incite, canvass or attempt to employ the Employee or any other employee of HubCredo in your own company or in any of its subsidiaries, divisions, clients or affiliates; or (b) solicit business, customers or clients of HubCredo.

If you are interested in hiring any of our team members, please let us know.

We are committed to providing exceptional service while also supporting the career growth and development of our team members. Please feel free to reach out to us with any questions or concerns, and we will be happy to work with you to find the best solution for your needs.

7.  SUBMISSIONS

You are not required to provide HubCredo with ideas, suggestions or feedback regarding our website and our services. However, if we receive any ideas, suggestions, correction, improvement, enhancement, images, drawings, graphics, innovations, concepts, recommendations, or similar materials (“Submissions”) you agree that the Submissions are not confidential and we assume no obligation, expressed or implied, by using them. You hereby grant HubCredo a royalty-free, non-exclusive, irrevocable, worldwide license to copy, disclose, reproduce, republish, modify, distribute, display, perform, transmit, sell, or otherwise use it for commercial or non-commercial purposes in any manner and medium. 

  1. PROHIBITED CONDUCT

You agree to abide by all applicable laws and not to (a) upload, transmit, post, email, or otherwise make available to the Services any material in any format that (i) is false, inaccurate, misleading, fraudulent, unlawful, harmful, threatening, tortious, defamatory, vulgar, invasive of another's privacy, or libelous; (ii) infringes any third party's intellectual property or other proprietary right or rights of publicity or privacy; or (iii) contains viruses, worms, Trojan horses, time bombs, corrupted files, or any other software or programs designed to interrupt, interfere, intercept, expropriate, destroy or limit the functionality of the Services or any computer software or hardware or equipment associated with the Services; (b) alter, remove, obscure or falsify any attributions or other proprietary designations of origin or source of the Services; (c) impersonate any person or entity; (d) attempt, through any means, to gain unauthorized access to the Services in a way not intended by us or for any unlawful purpose; (e) use any robot, scraper, spider, or any other automatic device or manual process to monitor or copy the Services; (f) take any action that imposes an unreasonable or disproportionately large load on the Services; (g) take any action that creates liability for us or causes us to lose any of the services of our business partners, vendors or suppliers; (h) take any action that would cause us to violate any applicable law, statute, ordinance or regulation, or that violates these Terms of Use; (i) attempt to tamper with, alter, disable, hinder, by-pass, override, or circumvent any security, reliability, integrity, restriction or requirement of the Services; (j) interfere with or disrupt the integrity or performance of the Services or the data contained therein; or (k) access the Services in order to build a competitive product or service, copy any features, functions or graphics of the Services or monitor the availability and/or functionality of the Services for any benchmarking or competitive purposes.

9. DISCLAIMERS; LIMITATION OF LIABILITY; INDEMNITY

9.1. You agree your access to and use of the Services of HubCredo is at your own risk. You understand and agree that the Services are provided to you on an "AS IS" and "AS AVAILABLE" basis. Without limiting the foregoing, and to the maximum extent permitted by applicable law, we disclaim any warranties, express or implied, of any kind, including without limitation any warranty of merchantability, fitness for a particular purpose, and non-infringement. We make no warranty and disclaim all responsibility and liability for the completeness, accuracy, availability, timeliness, security or reliability of the services or any information therein. We will not be responsible or liable for any harm to your computer system, loss of data, or other harm that results from your access to or use of the services. You also agree that we have no responsibility or liability for the deletion of, or the failure to store or to transmit, any information and other communications maintained by the services. We make no warranty that the services will meet your requirements or be available on an uninterrupted, secure, virus-free, defect-free or error-free basis. No advice or information, whether oral or written, obtained from us or through the services, will create any warranty not expressly made herein. 

9.2. To the maximum extent permitted by applicable law, we and our affiliates, officers, employees, agents, partners and licensors will not be liable for any direct, indirect, incidental, special, consequential or punitive damages, including loss of profits, data, use, good-will, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the services; (ii) any conduct or content of any third party on the services, including any defamatory, offensive or illegal conduct of other users or third parties; (iii) any information obtained from the services; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we or you have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose. If any part of this limitation of liability is found to be invalid or unenforceable for any reason or if we are otherwise found to be liable to you in any manner, then you agree that our total liability to you for damages, regardless of the form of action, shall not exceed the amount you paid to purchase our services, if anything, in the aggregate for all claims.

Some jurisdictions do not allow the exclusion of certain warranties or the exclusion or limitation of liability for consequential or incidental damages, so the limitations above may not apply to you.

9.3. You agree to indemnify, hold harmless, and release us and our affiliates and respective officers, employees, agents, partners and licensors (and their respective successors and assigns) from and against any and all claims, demands, liabilities, damages, costs and expenses, including, but not limited to, attorney's fees and costs, arising from or related to: (i) your access, use, attempted use, inability to use or misuse of the Services; (ii) your violation of any of terms of these Terms of Use or any applicable law; (iii) your violation of any third party right, including without limitation any copyright, property or privacy right; and (iv) any claim that your use of the Services caused damage to a third party.

10. LEGAL COMPLIANCE

You agree to comply with all governing laws and regulations in connection with your import, export, or use of the Services.

11. APPLICABLE LAW

Through your use of services you agree that the laws of the USA shall govern any matter or dispute relating to or arising out of these Terms of service as well as any dispute of any kind that may arise between you and HubCredo, without regard to principles of conflict of laws and regardless of your location. All claims, legal proceedings or litigation arising in connection with the Services will be brought solely in India, and you hereby consent to the jurisdiction and venue of such courts and waive any objection as to inconvenient forum. Any dispute resolution proceeding arising out of or relating to these Terms of Use will be conducted only on an individual basis and not in a class or representative action on behalf of others.

12. MISCELLANEOUS

14.1 These Terms constitute the entire understanding between HubCredo and you with respect to the Services, and these Terms supersede and replace any prior contemporaneous agreements or understandings, written or oral, between us and you regarding the use of Services.

14.2 In the event that we fail to enforce any right or provision of these Terms, this shall not constitute a waiver of any future enforcement of that provision or any other provision. Waiver of any part or sub-part of these terms will not constitute the waiver of any other part or sub-part of these Terms.

14.3 You agree that SoundAuth may send to you notices or other communications regarding services or changes in terms via website or/and e-mails. and such disclosure, notices or agreement will satisfy any legal requirements with respect to communications or notice.

14.4 We may terminate or modify or restrict the access to services at any time, without notice and for any reason with or without cause. We may also from time to time and at any time, without notice amend the Terms. We will notify you of such changes by posting them on the Services. You agree to routinely monitor the terms for such changes. You agree that your continued access to the Services after any modification is the manifestation of your continued assent to these changes.

The Services are provided by HubCredo. If you have questions about these Terms, please contact us at business@hubcredo.com.

Privacy Policy 

Last updated Feb 12, 2023

The given Privacy Policy (“policy”) explains the privacy practices pertinent to our website www.hubcredo.com (“website”), related web pages,  developed for companies, individual users and organizations.

An user is defined as a person who uses our website, or developer portal. Terms like “website user” are used in this privacy document that means a person using the HubCredo website. “Company”, “Organisations”, “Working Organisations” generally an entity who employs people or employees. 

This Policy also applies to any of the services, functions and features accessible through the website (“Service(s)”) unless you are provided access to a separate privacy policy that applies to a particular Service (“Service Policy”), in which case the Service Policy will apply to that Service instead of this Policy. You may also be provided with a supplemental privacy notice for a particular Service (“Supplemental Policy”) in which case the Supplemental Policy and this Policy will apply to that Service, with the Supplemental Policy superseding any conflicting terms in this Policy. This Policy explains how data about you may be collected, used, and disclosed by us, and certain rights and choices you may have regarding your data. 

Please read the following carefully to understand our practices regarding your personal data before accessing the Website or downloading and using the website or Services.

We value the privacy of our customers and are committed to protecting the personal information that you share with us. This Privacy Policy explains what information we collect, how we use it, and how we protect it.

1. Data Collection and Use

HubCredo collects the following types of information:

  1. Personal Information: This includes information that can be used to identify an individual, such as name, email address, and phone number. This information is collected when a customer signs up for our passwordless sign-up and login solution.
  2. Technical Information: This includes information about the device and software used to access our services, such as IP address, browser type, and operating system. This information is used to improve the functionality and performance of our services.
  3. Usage Information: This includes information about how our customers use our services, such as the pages visited and the duration of each session. This information is used to improve the customer experience and to better understand how our services are used.

We use the personal information we collect for the following purposes:

  1. To provide and improve our services: We use the personal information to set up and manage customer accounts and to provide customer support.
  2. To communicate with customers: We use the personal information to send customers updates about our services and to respond to customer inquiries.
  3. To improve our services: We use the technical information and usage information to improve the performance and functionality of our services.

2. Information Collection

We may collect information that could be used to identify you, known as "personal data," including:

  • Information you provide: We may collect personal data from you when you request a demo, download a resource, or contact us. This information may include your name, email, company name, and telephone number. We also have social media pages on platforms like Instagram, Facebook, Twitter, Slack, and LinkedIn. If you interact with these pages, we may collect information that you choose to share, such as your contact details. The social media companies hosting these pages may also provide us with analytics regarding their usage.
  • Internet Activity Data: When you visit, use, and interact with our site, we may collect information about your visit. This may include the number of visitors, the pages they visit, their location, the browser they use, and their navigation pattern. Our systems may automatically collect log data, which includes your IP address, browser type, request date and time, and your interactions with the site. We also use cookies to gather usage data and improve your experience on the site.
  • Email Open/Click Data: We use pixels in our emails that allow us to collect information such as your email, IP address, and the date and time you open an email or click links within.
  • Personal Data Processed on Behalf of Business Customers: In providing our services to business customers, we may receive personal data about their employees, users, and customers, such as name, address, email, and phone number. We process this data according to our Terms of Service and agreements with the business customers. If you are an individual who would like to access, correct, or request deletion of your information, please contact the business customer directly.

        3. Cookies

We use cookies to operate and manage our site and gather usage data. A cookie is a piece of information sent to your browser by a website you visit. The duration for which cookies are stored on your computer may vary. Some cookies expire after a specific time or upon logging out (session cookies), while others persist even after your browser is closed until a defined expiration date set by the third party (persistent cookies).

You can modify your browser settings to receive notifications for new cookies or turn them off. This information can typically be found in the "help" section of your browser's toolbar. 

If you access our site on a mobile device, you may have the option to reject cookies. However, rejecting cookies may limit your ability to access certain parts of the site and prevent you from benefiting from its full functionality.

When you visit or log in to our website, cookies  and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email or home address. We (or service providers on our behalf) may then send communications and marketing to these email or home addresses. You may opt out of receiving this advertising by sending us email at business@hubcredo.com

4. Data Sharing and Transfer

We will not sell, rent, or share your personal information with third parties for their marketing purposes without your explicit consent. We may share your personal information with third-party service providers who perform services on our behalf, such as hosting, customer support, and email services. These third-party service providers are required to maintain the confidentiality of your personal information and are prohibited from using it for any purpose other than providing services to HubCredo.

In the event of a merger, acquisition, bankruptcy, or other sale of all or a portion of our assets, your personal information may be transferred to the acquiring party.

5. Data Security

We take the protection of your personal information seriously and have implemented appropriate technical and organizational measures to secure your personal information from unauthorized access, alteration, or disclosure. Despite these measures, no security system can be 100% secure, and HubCredo cannot guarantee the absolute security of your personal information.

6. Changes to this Privacy Policy

HubCredo reserves the right to modify this Privacy Policy at any time. If we make changes to this Privacy Policy, we will post the updated policy on our website and update the “Effective Date” at the top of this policy. We encourage you to periodically review this policy to stay informed about how we are protecting your personal information.

7. Legal Obligations

We may disclose information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).

8. Vital Interests

We may disclose information where we believe it is necessary to protect our interests and the interests of you and other parties, including to investigate, prevent, or take action regarding potential violations of our policies, to prevent fraud and address suspected fraud, to fulfill contractual obligations, in situations involving potential threats to the safety of any persons or property, to address illegal activities, and in legal proceedings in which we are involved. We may also disclose information to third parties to whom we may choose to sell, transfer or merge parts of our business or our assets.

9. Cross-Border Data Transfers

Our services and websites are designed for use globally. Any information we collect, including personal information you provide to us, may be transferred to and processed in the different locations of our cloud servers provided by AWS (Amazon Web Services). Different countries or geographies have different privacy safeguards or standards, we take reasonable and appropriate actions to follow the particular standard but can not guarantee that.

10. Data Retention

We retain personal information for as long as necessary for the purposes set out in this Policy, including fulfilling your inquiries, developing and maintaining partnerships and administering the App and Services, unless a longer retention period is required or permitted by law.

11. Your Data Choices

You may request a copy of your information or submit a request to delete your information. You must provide your temporary contact ID when submitting a request. 

To request a copy of your information, please send an email to conatct@hubCredo.com with subject line "Requesting Info: ".

To delete your information from the Website, please send an email to business@hubcredo.com. If you have provided personal information on the Website, or through other means and want to obtain a copy or request that it be deleted, please send an email to business@hubcredo.com with sufficient information (such as your name and email, user ID) for us to identify your personal information.

We may retain certain information, including a record of your request to delete information, to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and other policies, and/or to comply with internal policies or legal requirements. We may also retain your information in aggregated and/or de-identified, anonymized and/or pseudonymized form.

12. Other Websites and Links

The Websites may contain links to other websites. We are not responsible for the information collection or privacy practices of other websites. You should consult the privacy policies of other sites before you visit those sites or provide any information to those sites. We do not control the privacy practices of such third-party sites.

13. Revisions To This Policy

We reserve the right to revise this Policy at any time. Please review this Policy periodically for changes and at any time you provide information to us. We will post any revised versions of the Policy on the Website. The updated version will be effective upon posting. If required by law, we may notify you of changes either by posting a notice of such changes or by directly sending you a notification. By continuing to access or use the Website after changes become effective, you agree to be bound by the terms of the revised policy. We may also require your consent to the revised Policy in order to continue using the Website and its services.

14. Contacting Us

If you have questions or comments about this Policy, you may email us at business@hubcredo.com or write to us at HubCredo, Inc., 2 Ave De Lafayette Boston MA 02111